HR professionals trust AI recommendations

When it comes to AI and hiring, 73% of HR professionals surveyed said they trust AI to recommend whom to hire, according to a newly released report from HireVue, provider of a hiring platform that leverages AI. However, the same survey indicated that workers are not sold on the use of AI for hiring.

Released July 11, HireVue’s 2024 Global Guide to AI in Hiring is downloadable from HireVue’s website. It includes data from a survey of 3,100 workers and 1,000 HR professionals across the USA, UK, and Australia. The report states that 73% of HR professionals say they trust AI to make candidate recommendations and that 70% currently use or plan to use AI in some capacity in the next year. Also, 66% of HR professionals have a more positive attitude toward the use of AI in the workplace compared to a year ago. By contrast, 75% of workers surveyed said they were opposed to AI making final hiring decisions, and 79% said they would like to know if an employer is using AI in the hiring process when they apply for a job. Still, 49% of workers believe AI could help the issue of bias and unfair treatment in hiring.

Both HR professionals and workers seem equally comfortable with AI’s role in minor, tedious tasks, such as automated responses for hiring leaders and résumé writing for job seekers. While HR professionals are largely in favor of gaining efficiencies throughout the hiring process, workers have concerns about AI’s role as they progress toward final hiring decisions, the HireVue report found.

More than two-thirds of the HR professionals surveyed said they are excited about using AI at work. HR professionals are comfortable using AI for tasks such as writing emails and editing content. The top three ways AI is being used in hiring by the HR professionals surveyed:

• 31% use AI for candidate communications.
• 27% use AI for résumé screening.
• 27% use AI for assessments.

Nearly three in four workers acknowledge that AI in the workplace will have a major impact on them in the next 20 years. But two in three believe AI does a worse job than humans at figuring out which applicants would work well with co-workers, while 50% said AI does a worse job than humans at seeing potential job applicants who may not perfectly fit the job description.